27 June 2021, Daily Maverick, William Bird and Thandi Smith
William Bird is director of Media Monitoring Africa (MMA) and Thandi Smith heads the Policy & Quality Programme at MMA, a partner in the 411 platform to counter disinformation.
Real411 therefore routinely shares outcomes on Covid-19 with CovidComms for example, as well as with other key stakeholders. When it comes to hate speech and incitement, the South African Human Rights Commission (SAHRC) is the body tasked with addressing and dealing with such complaints. As such, when the complaints were received they were marked as urgent, and within a few hours had been processed through the system. In addition to sharing with entities like Xenowatch we also shared them with the SAHRC.